Spiral Internet Service in Nevada City, California Your Local Community Internet Service Provider
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Auburn California Internet Service Provider
September 23, 2014
California Internet Service Provider
Making the switch to Spiral DSL is easy.
Call us at (530) 478-9822.
We offer service throughout California.
No set up fee. Use the same modem.
Spiral Beanies

WHAT EXACTLY HAPPENED?
AT&T has decided that the cell phone model of billing is a good one to use for DSL Internet access. Effective May 1, 2011, you will be charged more when you go over the limits they have set -- 150GB per month. Now, from a competitive point of view, this might make sense in an urban area where AT&T offers U-verse TV, and they are competing head-on with services such as Netflix for eyeballs. But, clearly not here in rural California, where that option is not available, and won't be in the near future. Many rural customers are turning to services such as Netflix, as well as Hulu and ESPN3 to watch movies, documentaries, sporting events and television programming in the absence of other choices.

HOW IT WORKS
Every time you watch a video or send a photograph, you are sending data across the phone lines which is measurable. AT&T is now keeping track of how much of that data is being used by your account each month. Locally, many of us are transferring much more data because we have started to use streaming video services in replacement for the higher costs of satellite TV or the absence of cable TV.

SPIRAL DSL HAS NO LIMITS
We provide DSL service over the AT&T network. So, if you already have DSL with AT&T or another provider, it is easy to switch to us. But, what is even better is that we don’t monitor your data usage nor charge you extra. There is simply one price per month based on the speed of service you have with us, and no uncertainty about what might appear on your next bill.

WE ANSWER THE PHONE
Most of our customers appreciate the simple fact that we answer the phone. (Full disclosure: we make you "Press 1" first, to direct your call.) Every once in a while, we call AT&T just for kicks to see how long it takes to get to a real person. Or a real person that can actually help. We are always pleased to see how long it takes.

PRICING
AT&T offers one-year promotional pricing below what we pay them wholesale in order to provide our customers service. You would think they would treat us better. However, once that year is over, your monthly price could more than double with AT&T. Ours stays the same. After two years, you'll find that you will have paid less to us, then you will to them. And remember, there are those data limits they have now imposed.

YOUR SBCGLOBAL.NET OR PACBELL.NET EMAIL ADDRESS
AT&T’s recently re-written Terms of Service document (see item 5a.) indicates that they will allow customers to keep their legacy email addresses if they switch DSL providers, for a monthly charge (or not, depending on who you talk to at AT&T). In the past, this was not the case, as it was a way to keep you attached to them. If you want, we offer email services that are portable, or you can use Google’s gmail or Microsoft’s hotmail free email services as well.

SOME THINGS TO KNOW AND CONSIDER

Beware of U-verse. If AT&T changes your phone or DSL service to U-verse, you will never be able to use any other provider for DSL service except AT&T. This is irreversible. If you add or change a phone number say, “I want regular phone service, not U-verse.” Politely say “No.” to U-verse.
Bundling baloney. AT&T promotes bundled services, which only means you get one bill. We have compared their single service pricing to bundled pricing, and there is no difference. Don’t be fooled.
We’re right here. Our office is in downtown Nevada City. You know, local.
No limits! Spiral Internet offers unlimited DSL service on AT&T’s network. (And no contracts or set-up fees.) AT&T now imposes limits on you. Netflix loves us.
We handle your switch. No need for you to call AT&T and wait and wait and wait. (Although you will want to check your next AT&T bill to make sure you are no longer being charged for DSL service. Yes, they are prone to that error.)
Phone service required. AT&T does make you keep, at minimum, Plain Old Telephone Service (POTS) with them, in order for us to offer you DSL service. We know, bummer. We’ll tell you how to keep this cost to a minimum.
No new modem. You can use your existing DSL modem with Spiral DSL. You just need to drop it off for a little “tweak” for free, so it will work with our service.
Free and friendly technical support. We answer the phone and your questions with expertise and a smile.
We have consistent pricing. No surprise rate hikes after one year.
~ 1.5 Mbps Home DSL is $27.95 / mo.
~ 3.0 Mbps Home DSL is $34.95 / mo.
~ 6.0 Mbps Home DSL is $44.95 / mo.
~ Business DSL is $5 to $7 extra per mo.
Our Email service, with its awesome Barracuda™ spam filtering, is $3 extra per month for up to 3 email addresses.
We are a pay-ahead service. To start, we ask for the first three months’ payment, charged at our lowest rate. After three months, you will receive your first bill and from then on can always choose how far out to pay. You pay the lowest price with one-year advance payment. We charge a few extra dollars per month for 6 months, 3 months and monthly payments.
The future is here. We are the folks who organized the 95959google initiative. We are still busily working on bringing faster Internet access here.
 
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416 Broad Street, Nevada City, CA 95959 . (530) 478-9822 . Fax: (530) 687-8200
Member of the
Fiber to the Home Council
Federation of Internet Solution Provicers of the Americas (FISPA)
Authorized Representative of DigitalPath in Nevada County